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Gorgias (pronounced gorgias) is one of the most popular eCommerce support desk software offering an array of unique features. Gorgias is customer support software geared towards the e-commerce industry, which helps customer support agents deliver better customer service, improving the effectiveness of their job. Gorgias deeply integrates with Shopify, which helps support agents seamlessly deliver superior customer support.
Customer service agents can see all of their customers Live Chats and histories from all channels and across multiple stores, from a single dashboard. By building Aircallas cloud-based phones into the Gorgias platform, agents can also rapidly modify orders when they are on the call, according to the case history they are seeing.
The Gorgias team has developed deeper integrations for Shopify merchants, where Gorgias allows you to pull client data from your eCommerce store to the support desk, allowing agents to more easily access them. Gorgias allows agents to assist with loyalty programs, deliveries, and payments all from one central dashboard. Gorgias is a comprehensive customer support platform offering a central customer support dashboard as well as a large set of rules and macros for automating different customer support tasks.
Gorgias offers predictive typing and customized messages based on customer information and order history. By integrating multiple communications channels and supporting eCommerce solutions such as Shopify, Gorgias helps teams masterfully handle each customers conversation in a single, centralized space. Integrating critical communication channels gives Gorgias users complete visibility into each relationship, no matter how each customer chooses to communicate.
Using Gorgias gives your customer support team the real, omni-channel helpdesk experience, spanning email, live chat, phone, Facebook, Instagram, the "contact us" page, in a single, unified view, allowing for the streamlining of your support tickets, saving time and money. To see how Gorgias can enhance your customers experiences and sales, click here to get your FREE seven-day trial. Gorgias helps independent eCommerce brands running a Shopify shop or Shopify store on Magento to convert their customer service tickets into profit centers.
Quality e-commerce support tickets save a lot of time and headaches for your team, and they also ensure high-level customer support. A helpdesk system adds that WOW factor to the customers experience, giving your customer support agents the ability to deliver a more polished, customized experience.
An ecommerce helpdesk provides personalized customer service by answering all the customers questions and solving issues like shipping or returns. The customer support app, HelpCenter, is a customer support tool which has some valuable features which help in managing incoming requests effectively. Gorgias is a feature-rich tool that can help eCommerce entrepreneurs to optimize their customer service processes, enhance communication across teams, and save quite some time dealing with customer inquiries.
There is plenty of value in using the e-commerce customer service tool Gorgias along with quality feedback tool Klaus, if you are looking to give customers first-class customer service. Klaus is a highly dynamic, highly customizable tool, which is the reason it works so well with all the customer support teams. Gorgias Free trial
That is why specialized eCommerce support teams are a thing nowadays, and that is also the reason Gorgias eCommerce support teams are becoming so successful in the category. Gorgias has features on its sidebar, which let you see orders, change shipping info for Shopify customers, use templates, see metrics, configure tags, and refund orders, as well as build really useful rules and macros.
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